Developing an environment that fosters sharp customer focus.
Any good organisation must have an inspiring, shared mission at its core - and it must have capable leadership in place and in development. Assuming these two factors are present, the following eight traits define a healthy corporate or organisational culture.
1) Openness and Humility From Top To Bottom of The Organisation
- Arrogance kills off learning and growth by blinding us to our own weaknesses. Strength comes out of receptivity and the willingness to learn from others.
2) An Environment of Accountability and Personal Responsibility
- Denial, blame and excuses harden relationship and intensify conflict. Successful teams hold each other accountable and willingly accept personal responsibility.
3) Freedom for Risk-Taking Within Appropriate Limits
- Both extremes - an excessive, reckless risk-taking and stifling, fearful control - threaten any organisation. Freedom to risk new ideas flourishes best within appropriate limits.
4) A Fierce Commitment To "Do It Right"
- Mediocrity is easy; excellence is hard work and there are many temptations for shortcuts. A search for excellence always inspires both inside and outside an organisation.
5) A Willingness To Tolerate and Learn From Mistakes
- Punishing honest mistakes stifles creativity. Learning from mistakes encourages healthy experimentation and converts negatives into positives.
6) Unquestioned Integrity and Consistency
- Dishonesty and inconsistency undermine trust. Organisations and relationships thrive on clarity, transparency, honesty and reliable follow-through.
7) A Pursuit of Collaboration, Integration and Holistic Thinking
- Cold wars and narrow thinking are deadly. Drawing together the best ideas and practices, integrating the best people into collaborative teams, multiples organisational strength.
8) Courage and Persistence In The Face of Difficulty
- The playing field is not always level, or life fair, but healthy cultures remain both realistic about the challenges they face and unitimidated and undeterred by difficulty.



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